When a payment fails

Update your card

1. Click Update card next to the message. Payment method opens.
2. Click Replace card, enter the new card and click Save card.
3. We try the payment again with the new card right away. If your bank asks you to confirm it, confirm in the window that opens. Once it goes through, you can add lessons again.

Your plan card on You and in Plan and usage says Payment failed with the same Update card button, and Payment method in Plan and usage says Update. For some older subscriptions Stripe, the payment service we use, opens instead.

What still works

You can open and read your lessons and see your topics. Only saving new things waits: until the card is updated, Add takes you to Payment method instead.

If the payment is never made, the plan ends and the app says Your subscription has ended. with Resubscribe. Your library is still there.